Ondexx continued to be improved and officially transitioned from an information management platform to a full knowledge management solution. This was an important transition for Ondexx, as it recognized that the solution offered more to an organization that traditional information management – managing the information resources in a company and improving performance. In contrast, full knowledge management recognizes the need for information management, but adds the critical capability to create, enhance, capture, approve, update and distribute knowledge – and process – across an entire organization.

This change in focus increased Ondexx’s reputation in the Life and Reinsurance industry. This change brought reliability, ease of use, and affordability to the knowledge management solution space that was previously unavailable.